These cards summarise lov4d's core data-protection principles. Read the full clauses below for complete obligations and member rights.
lov4d does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to operate the platform, verify your identity, process your payments, and provide customer support.
All data transmitted between your device and lov4d servers is protected by 256-bit SSL (TLS 1.3) encryption. Sensitive data including KYC documents and payment details is stored in encrypted form with access strictly limited to authorised personnel.
lov4d members have the right to access, correct, and request deletion of their personal data at any time by contacting support. Data deletion requests are processed within 30 days, subject to mandatory retention obligations under applicable compliance regulations.
lov4d's primary member base is located in Indonesia. Our data handling practices are shaped around the needs and expectations of Indonesian players, including processing all financial data in IDR and storing KYC documents in accordance with Indonesian identity verification norms.
lov4d uses only the cookies and tracking technologies necessary to operate the platform, maintain session security, and measure aggregate usage patterns. We do not deploy third-party advertising cookies or cross-site tracking without your explicit consent.
lov4d retains personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal and regulatory retention obligations. Once retention periods expire, data is securely deleted or anonymised.
1.1 lov4d ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who accesses or uses the lov4d online betting and casino platform available at lov4d.org. This Privacy Policy sets out in plain, clear language what personal data we collect, why we collect it, how we use and store it, who we share it with, and what rights you have in relation to that data.
1.2 lov4d operates primarily for the benefit of members based in Indonesia. Our data handling practices reflect the reality that the majority of our members use Indonesian banking services (including BCA, BRI, BNI, Mandiri, and CIMB Niaga), Indonesian digital wallets (including OVO, DANA, GoPay, ShopeePay, and LinkAja), and Indonesian government-issued identity documents (including KTP and passport) for account verification purposes.
1.3 This Privacy Policy should be read alongside the lov4d Terms & Conditions and Responsible Gaming Policy, all of which govern your relationship with the Platform.
1.4 If you have any questions about this policy or about how lov4d handles your personal data, please contact us using the details in Section 15 before using the Platform.
2.1 Depending on how you interact with lov4d, we may collect the following categories of personal data:
| Data Category | Specific Data Points | Collection Trigger |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, KTP or passport number, photograph from identity document | KYC verification (required before first withdrawal) |
| Contact Data | Indonesian mobile number, email address (if provided) | Account registration |
| Account Data | Username, encrypted password hash, account creation date, account status, login history | Account registration and ongoing use |
| Financial Data | Bank account name, bank account number (last 4 digits), bank name (BCA/BRI/BNI/Mandiri etc.), e-wallet identifier, transaction history in IDR | Deposit and withdrawal processing |
| Gaming Data | Betting history, game play records, bonus redemption history, win/loss records, session duration data | Platform use across all product categories |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone | Automatic collection on each session |
| Usage Data | Pages visited, features used, click patterns, session start/end times, referral source | Automatic collection via analytics tools |
| Communication Data | Records of live chat conversations, support ticket content, SMS verification records | Customer support interactions |
| Responsible Gaming Data | Self-imposed limits (deposit, loss, session), cool-off or self-exclusion records, responsible gaming tool usage history | Responsible gaming tool activation |
2.2 We do not collect special category data (including health information, racial or ethnic origin, religious beliefs, or political opinions) as part of normal Platform operations. Where a member voluntarily discloses such information in a support communication, it is handled with heightened care and not retained beyond the resolution of the relevant query.
3.1 lov4d collects personal data through the following channels:
4.1 lov4d processes your personal data on the following legal bases:
5.1 lov4d uses the personal data it collects for the following specific purposes:
5.2 lov4d does not use automated decision-making (including profiling) that produces legal or similarly significant effects on individual members, except in the context of fraud detection and responsible gaming monitoring where automated pattern recognition is combined with human review before any consequential action is taken.
6.1 lov4d does not sell your personal data to third parties. We share personal data only in the following limited circumstances:
7.1 lov4d uses cookies and similar technologies (including session tokens and local storage) for the following specific purposes:
7.2 lov4d does not deploy third-party advertising cookies, retargeting cookies, or cross-site tracking technologies that follow you across other websites.
7.3 You may configure your browser to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to your lov4d Account. Analytics and fraud prevention cookies can be disabled without preventing access to the Platform, though this may affect the accuracy of responsible gaming monitoring tools.
8.1 lov4d implements appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:
8.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected members, lov4d will notify affected members via their registered mobile number within 72 hours of becoming aware of the breach, and will take all reasonable steps to contain and remediate the incident promptly.
8.3 While lov4d implements robust security measures, no internet-based system can guarantee absolute security. You are responsible for keeping your lov4d login credentials confidential and for notifying lov4d immediately if you suspect unauthorised access to your Account.
9.1 lov4d retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
9.2 On expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.
10.1 As a lov4d member, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving a verifiable request.
You may request a copy of the personal data lov4d holds about you, along with an explanation of how it is used and with whom it has been shared.
You may request correction of any inaccurate personal data held by lov4d. You can update most account details directly through your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to lov4d's legal retention obligations.
You may request that lov4d restricts processing of your data while a rectification or objection request is under review.
You may request your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
You may object to processing conducted on the basis of legitimate interests or for direct marketing purposes. Marketing objections are actioned immediately upon receipt.
10.2 Please note that some rights are subject to limitations — for example, lov4d cannot delete financial transaction records that are subject to mandatory AML retention obligations. Where a right cannot be exercised in full, lov4d will explain the specific reason and the extent to which the request can be accommodated.
11.1 lov4d strictly prohibits use of the Platform by individuals under 21 years of age. We do not knowingly collect personal data from anyone under 21. If lov4d becomes aware that personal data has been collected from a person under 21 — whether through registration, payment processing, or any other means — the relevant account will be immediately closed, all data associated with that account will be deleted, and any deposited funds will be returned to the originating payment method.
11.2 If you believe that a person under 21 has registered an account on lov4d or is accessing the Platform, please notify us immediately at [email protected]. We take underage access reports seriously and will investigate and act promptly.
12.1 lov4d's primary member data is processed and stored on servers serving the Southeast Asian region. In the course of delivering game content from third-party studios (including Evolution Gaming and Pragmatic Play), pseudonymised session data may be transmitted to studio infrastructure located in the European Union or other jurisdictions with established data protection frameworks.
12.2 Where personal data is transferred outside Indonesia to a third-party service provider, lov4d ensures that appropriate data transfer safeguards are in place, including binding contractual clauses that require the recipient to maintain data protection standards equivalent to those described in this policy.
12.3 Your KYC identity documents and full financial transaction records are not transmitted outside the primary data processing region without your explicit consent or as required by a binding legal obligation.
13.1 The lov4d Platform does not contain outbound links to third-party websites other than those necessary to facilitate payment processing via your chosen Indonesian bank or digital wallet provider. lov4d is not responsible for the privacy practices of any third-party service, including your bank or e-wallet provider. We encourage you to review the privacy policy of any third-party service you use in connection with your lov4d Account.
14.1 lov4d may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. Where a change is material — meaning it significantly affects how we use or share your personal data — we will notify you via your registered Indonesian mobile number at least seven (7) days before the change takes effect.
14.2 The current version of this Privacy Policy is always available at lov4d.org/privacy-policy. The effective date at the top of the document reflects when the most recent version came into force. We recommend reviewing this page periodically. Continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated policy.
15.1 For any privacy-related query, to exercise a data right described in Section 10, or to report a concern about how lov4d handles your personal data, please contact us through the following channel:
15.2 lov4d will acknowledge privacy requests within 48 hours and aim to resolve them fully within 30 calendar days. Complex requests — such as full data access exports or cross-system erasure — may require up to 60 days, in which case lov4d will notify you of the extended timeline and provide progress updates.
15.3 To protect member privacy, all data access, rectification, and deletion requests require identity verification before processing. You will be asked to confirm your registered Indonesian mobile number and, where the request relates to financial or KYC data, to provide a copy of your identity document.
lov4d is built on a foundation of transparency and trust. Every deposit, bet, and withdrawal is secured with 256-bit SSL. Explore our games knowing your data stays private.